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Terms

TERMS
OF SERVICE

Terms of Service

Service usage conditions

These Terms of Service (the "Terms") set out the conditions for using all services provided by ZeroBizAX, Inc. ("we" or "the Company"), including AI SaaS, AX Solution, web application development, and this website (collectively, the "Services"). You must agree to these Terms when using the Services. This English text is a reference translation; the Japanese version of these Terms is the legally binding version.

Art. 1 DefinitionsArt. 3 Service scopeArt. 6 FeesArt. 7 AI disclaimerArt. 9 Prohibited actsArt. 10 IP & trade secretsArt. 12 LiabilityArt. 17 Governing law
01

Article 1 Definitions

Article 1 (Definitions)

  1. 01

    Services

    Collectively refers to the AI SaaS, AX Solution, web application development, this website, and related services provided by the Company.

  2. 02

    User

    Any person who uses the Services.

  3. 03

    Individual Agreement

    An individual agreement entered into between the Company and a User setting out conditions of provision, fees, etc. of the Services. In the event of any inconsistency between these Terms and an Individual Agreement, the Individual Agreement prevails.

  4. 04

    Input Data

    Any and all data (including text, files, and images) that a User inputs, uploads, or transmits to the Services.

  5. 05

    AI-Generated Content

    All output produced by the AI features of the Services based on Input Data — summaries, answers, drafts, proposals, chat responses, and any other outputs.

  6. 06

    Trade Secrets of the Services

    Technical know-how regarding prompt design, AI tuning methods, domain-knowledge databases, scoring algorithms, UI/UX flow design, API design, etc. that the Company manages as confidential.

  7. 07

    Competing Services

    Services that provide functions of the same or similar kind as the Services.

02

Article 2 Eligibility

Article 2 (Eligibility and Formation of the Service Agreement)

  1. 01

    Eligibility

    The Services are, as a rule, intended for corporations or business operators. Individual use is limited to persons 18 years of age or older.

  2. 02

    Formation of the Service Agreement

    The Service Agreement between the Company and a User is deemed formed when the User starts using the Services after agreeing to these Terms and the Privacy Policy, or when an Individual Agreement is executed.

03

Article 3 Service scope

Article 3 (Service Scope)

In summary, the Services provide the following functions and offerings.

  • 01

    AI SaaS

    Provision of AI applications targeting sales support, operational support, and internal knowledge utilization.

  • 02

    AX Solution

    Consulting and contracted development for AI-driven business design, operational reform, and implementation support.

  • 03

    Web application development

    Design and development of SaaS containing AI features, admin consoles, API integrations, and operational systems.

  • 04

    Information provision

    Provision of service information, technical information, and company information through this website and similar channels.

04

Article 4 Position of the Services

Article 4 (Position of the Services)

  1. 01

    Positioning as support tools

    The Services are tools and services for supporting the User's business activities. For matters requiring advice or representation by professionals as required by law, please consult a separately qualified professional.

  2. 02

    Final decision rests with the User

    Decisions made by the User using the Services (contracts, sales judgments, operational improvement judgments, etc.) shall be made at the User's own responsibility.

05

Article 5 Account

Article 5 (Account)

  1. 01

    Accuracy of registered information

    Users shall register accurate information to their accounts and promptly update such information when changes occur.

  2. 02

    Responsibility for management

    Users are responsible for managing their accounts (including the management of passwords and IDs) and shall promptly report any unauthorized use by a third party to the Company. Unless the Company is grossly negligent or has acted intentionally, the Company bears no responsibility.

  3. 03

    Suspension and deletion

    If a User breaches these Terms, the Company may suspend or delete the account without prior notice. The Company bears no responsibility for any loss suffered by the User as a result of such measures.

06

Article 6 Fees

Article 6 (Fees and Payment)

  1. 01

    Determination of fees

    Fees for the Services, billing units, payment deadlines, payment methods, and other conditions shall be determined by Individual Agreement between the Company and the User.

  2. 02

    Payment method

    Payment shall be made by bank transfer or other payment means separately approved by the Company. Transfer fees and other settlement fees shall be borne by the User.

  3. 03

    Late payment charges

    If a User delays payment of fees, late payment charges of 14.6% per annum will be incurred.

  4. 04

    Fee revision

    The Company may revise fees for the Services upon 30 days' prior notice. Revised fees apply to use on and after the effective date.

07

Article 7 AI disclaimer

Article 7 (Disclaimer regarding AI-Generated Content)

This article is particularly important. Please read it carefully before use.

  1. 01

    No warranty of accuracy

    AI-Generated Content is provided for reference only and is not warranted as to accuracy, completeness, timeliness, reliability, safety, usefulness, legality, or morality. Users must always verify the content of AI-Generated Content at their own responsibility.

  2. 02

    No warranty of decision outcomes

    AI-Generated Content does not guarantee the outcome of any particular decision (contracts, sales judgments, grant award outcomes, etc.). Final verification and decisions rest with the User.

  3. 03

    Disclaimer

    Except in cases of the Company's intentional act or gross negligence, the Company bears no responsibility for damages arising out of the use of AI-Generated Content.

  4. 04

    Verification with experts

    For specialized areas such as law, tax, labor, grants, or medicine, please consult an appropriately qualified expert. The Services are not a substitute for advice from professionals.

  5. 05

    Changes to AI models

    The Services primarily use Anthropic Claude, and supplementarily OpenAI GPT series. The providers and models used by AI features may be changed without prior notice for service-quality improvement. AI output may contain statistical bias.

  6. 06

    Disputes with third parties

    If a dispute arises between a User and a third party in connection with the use of the Services, the User shall resolve the dispute at the User's own responsibility and expense. Except in cases of the Company's intentional act or gross negligence, the Company bears no responsibility.

  7. 07

    Use environment

    Users shall, at their own expense and responsibility, maintain a use environment (device, network, browser, etc.) appropriate for the Services.

08

Article 8 Feedback

Article 8 (Feedback Feature)

  1. 01

    Overview

    The Services may include a feedback feature to send defect reports and feature requests.

  2. 02

    Recipients

    Feedback content is, for the purpose of service improvement, emailed to the Company's administrators and, as needed, managed as issues in an issue-tracking tool.

  3. 03

    Handling

    User IDs and accompanying information included in feedback are transmitted to the above services. For details, please see the Privacy Policy.

09

Article 9 Prohibited acts

Article 9 (Prohibited Acts)

Users must not engage in any of the following acts.

  1. 01

    False information / impersonation

    Registering or entering false information or information lacking material elements; impersonating the Company or any third party.

  2. 02

    Use for unlawful acts

    Using the Services for unlawful or criminal acts, or using the Services for inappropriate or improper purposes.

  3. 03

    Excessive requests

    Abusing the Services' functions to send excessive requests, or attempting to do so.

  4. 04

    Reverse engineering

    Attempting reverse engineering, decompilation, disassembly, decoding, imitation, or source-code extraction of the software, algorithms, prompt design, or other technical information of the Services.

  5. 05

    Scraping / systematic collection

    Systematically collecting or accumulating AI-Generated Content or Service data by means of scraping, automated crawlers, unauthorized API calls, or similar means, or attempting to do so.

  6. 06

    Alteration / destruction of data

    Altering or deleting information accessible through the Services; altering or damaging the Services, or attempting to do so.

  7. 07

    Transmission of harmful programs

    Sending or making receivable harmful computer programs, or attempting to do so.

  8. 08

    Unauthorized account use

    Unauthorized use of another User's account; allowing a third party to use one's account; transferring, lending, providing as collateral, or otherwise disposing of one's account to a third party, or attempting to do so.

  9. 09

    Violation of law / public order

    Acts that violate laws, regulations, or public order and morals, or that may do so.

  10. 10

    Infringement of rights

    Acts that infringe, or may infringe, the intellectual property rights, reputation, credit, privacy, portrait rights, or other rights of the Company or any third party.

  11. 11

    Use for competitive analysis

    Using the Services or AI-Generated Content for the purpose of developing, planning, analyzing, benchmarking, or evaluating Competing Services, or attempting to do so.

  12. 12

    Analysis of AI output behavior

    Intentionally repeating large volumes of or similar inputs for the purpose of analyzing the output behavior, accuracy, or algorithmic characteristics of AI-Generated Content, or attempting to do so.

  13. 13

    Acquisition / use / disclosure of trade secrets

    Acquiring, using, or disclosing the Trade Secrets of the Services to any third party, or attempting to do so.

  14. 14

    Other

    Other acts that the Company reasonably determines to be inappropriate.

If the Company reasonably determines that a User falls under any of the above items, the Company may, without prior notice, temporarily suspend or delete the account, restrict use, or preserve access logs.

10

Article 10 IP & trade secrets

Article 10 (Intellectual Property and Trade Secrets)

  1. 01

    Ownership of rights

    Copyrights (including rights stipulated in Articles 27 and 28 of the Copyright Act of Japan), patent rights, trademark rights, design rights, know-how, and any other intellectual property rights and trade secrets relating to all content, information, documents, advertisements, trademarks, logos, service marks, images, videos, and other materials contained in the Services belong to the Company or the rightful holders.

  2. 02

    Handling of AI-Generated Content

    Ownership of copyright in AI-Generated Content is determined in accordance with relevant laws. Users may use AI-Generated Content solely for their own business purposes, but no rights to the intellectual property or trade secrets set out in the preceding paragraph are thereby granted to the User.

  3. 03

    License of Input Data

    Users grant the Company a non-exclusive, royalty-free license to use Input Data to the extent necessary for the provision, maintenance, improvement, and defect handling of the Services. Such license survives termination of the Service Agreement to the extent necessary for service improvement.

  4. 04

    Similar outputs

    AI-Generated Content may produce similar outputs to other Users based on the same or similar Input Data. Users shall not assert exclusive rights to AI-Generated Content.

  5. 05

    Trade secrets

    The prompt design, domain-knowledge databases, scoring logic, UI/UX flow design, API specifications, and other technical information of the Services constitute trade secrets under Article 2, Paragraph 6 of the Unfair Competition Prevention Act of Japan. Even if a User becomes aware of the existence of such information through use of the Services, the User shall keep such information confidential, shall not disclose it to any third party, and shall not use it for any purpose other than use of the Services.

11

Article 11 Changes / suspension

Article 11 (Changes and Suspension / Dependence on External Services)

  1. 01

    Changes and additions

    The Company may, in its reasonable judgment, change or add to the content of the Services. For material changes, the Company will notify Users by the method designated by the Company.

  2. 02

    Temporary suspension

    The Company may temporarily suspend the Services for system maintenance or updates, force majeure (natural disasters, power outages, earthquakes, lightning, fire, wind and water damage, epidemics, communication failures, etc.), failures of external services (AI providers, cloud operators, etc.), or other unavoidable cases. Unless the Company has acted intentionally or with gross negligence, the Company bears no responsibility.

  3. 03

    External API dependence and AI output characteristics

    The Services depend on external services such as the Anthropic Claude API and OpenAI API (collectively, "External APIs"). If all or part of the Services becomes unavailable due to specification changes, failures, suspension, or termination of External APIs or other causes not attributable to the Company, the Company bears no responsibility. Users acknowledge that AI-Generated Content is output based on statistical inference by large language models, that different outputs may be generated for the same input, that hallucinations may occur, that statistical bias may exist, and that outputs may change due to model updates.

12

Article 12 Liability

Article 12 (Limitation of Liability, Liquidated Damages, Immediate Termination)

  1. 01

    Cap on damages

    When the Company bears liability to a User, the amount of damages — regardless of the cause of action, including breach of contract or tort — is capped at the aggregate amount of usage fees actually paid by the User to the Company during the 12 months immediately preceding the event giving rise to such damages.

  2. 02

    Excluded damages

    The Company bears no responsibility, regardless of foreseeability, for indirect, incidental, special, consequential, or punitive damages, lost profits (including loss of business opportunity), loss or corruption of data, or damages based on third-party claims. The limitations in the preceding paragraph and in this paragraph do not apply to damages caused by the Company's intentional act.

  3. 03

    Liquidated damages

    If a User breaches Article 9 item 4, item 5, item 11, item 12, or item 13 (collectively, the "Competition / Confidentiality Related Prohibited Acts"), the User shall pay the Company JPY 3,000,000 as liquidated damages. Such liquidated damages constitute an estimate of damages under Article 420, Paragraph 1 of the Civil Code of Japan. This does not preclude the Company from claiming additional damages where actual damages exceed the liquidated amount.

  4. 04

    Immediate termination

    If a User breaches any item of Article 9 paragraph 1, Article 10 paragraph 5, or Article 15, the Company may immediately terminate the Service Agreement without demand and may suspend or delete the account. The Company bears no responsibility for any loss suffered by the User as a result of such termination.

  5. 05

    Injunctive relief

    If a User breaches or threatens to breach any item of Article 9, the Company may seek from a court an injunction (including a provisional disposition) to enjoin such breach.

13

Article 13 Personal information

Article 13 (Handling of Personal Information)

The handling of personal information is governed by the Act on the Protection of Personal Information (APPI) of Japan and the Company's separately established Privacy Policy.

14

Article 14 Changes to the Terms

Article 14 (Changes to the Terms)

  1. 01

    Conditions for change

    The Company may change these Terms when the change conforms to the general interest of Users, or when the change does not contravene the purpose of the Services and is reasonable in light of the necessity and appropriateness of the change.

  2. 02

    Notice

    When changing these Terms, the Company will notify Users of the content of the changes and the effective date one month prior to the effective date, by posting on the Services or by email. In unavoidable circumstances, the notice period may be shortened.

  3. 03

    Deemed consent

    If a User uses the Services on or after the effective date, the User is deemed to have agreed to the revised Terms.

15

Article 15 Anti-social forces

Article 15 (Exclusion of Anti-Social Forces)

  1. 01

    Representation and warranty

    Users represent and warrant that they are not anti-social forces (organized crime groups, members thereof, quasi-members, related enterprises, sokaiya, groups professing social campaigns, special intelligence violence groups, or persons similar thereto) and that they have no relationship with anti-social forces that would be socially condemned.

  2. 02

    Measures upon breach

    If a User breaches the preceding representation and warranty, the Company may immediately suspend or delete the account and terminate the Service Agreement without demand. The Company bears no responsibility for any loss suffered by the User as a result of such measures.

16

Article 16 Confidentiality

Article 16 (Confidentiality)

  1. 01

    Duty of confidentiality

    Users shall use all technical, operational, and other information disclosed by the Company in connection with these Terms or the Service Agreement ("Confidential Information") only within the scope and for the purpose of using the Services, and shall not disclose or leak such information to any third party without the Company's prior written consent.

  2. 02

    Exclusions

    Information already publicly known at the time of disclosure, information already possessed, information obtained from a third party without a duty of confidentiality, information that becomes public without breach of these Terms, and independently developed information do not constitute Confidential Information.

17

Article 17 Governing law / jurisdiction

Article 17 (Governing Law, Jurisdiction, and Dispute Resolution)

  1. 01

    Governing law

    These Terms are governed by and construed in accordance with the laws of Japan.

  2. 02

    Agreed jurisdiction

    All disputes arising in connection with these Terms shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court in the first instance.

  3. 03

    Provisional measures

    Notwithstanding the preceding paragraph, the Company may also file with a court having jurisdiction over the User's location with respect to provisional injunctions or other provisional measures based on a breach of Article 9.

The Japanese version of this document is the legally binding version. The English translation is provided for reference only.

Last updated: May 7, 2026